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Case Studies - IT & BPO Companies

IT/BPO image

IT & BPO companies covers large part of Business segments & thus facing high competition. Due to high competion, IT & BPO companies needs to greet Customers including constant communication with them. USM has been appreciated by many IT Companies for process Management/Automation & consistent communication with Customers.

USM ERP has been assisting many IT & BPO Companies for Accounts, Leads & Support.

USM-Support Manager:

  • Customised set-up of service level agreement(SLA)
  • One-to-one customer interaction within stipulated time frame
  • Assist to find out gap(if any) between customer and support team
  • Every customer case is drafted for further analysis to increase customer satisfaction
  • Facilitate to interact customer with concern team to reduce delay in the service
  • Auto Email ALerts to Customers if Due Payment is not paid by set due date
  • Easy to track customer complaints due to ticketing systems

USM-Account Manager:

  • Credit & Debit Accounts Reports
  • Auto SMS & Email Alerts to Customers after receiving the payments
  • Auto Email ALerts to Customers if Due Payment is not paid by set due date
  • Auto SMS & Email Alerts to staff/employee after salary preparation
  • Complete Billing, Invoice, Accounting
  • Auto generation of Profit/Loss Statement & Balance Sheet of the Business
  • In case of It Hardware sales/purchase, Inventory can be well Managed

USM-Lead Manager:

  • Do not loose even a single lead
  • Track Performance of the Sales Team
  • Track Conversion rate
  • Track Follow-ups of Leads by Sales Team
  • Analyse Real time reports of your Business
  • Auto SMS & Email alerts to Lead just after enquiry to greet them
  • Auto Welcome email to customer
  • Send quick Quote to the customer/Lead